What makes a good telesales person

First impressions count and presenting the caller ID as soon as a call comes through can help prepare staff to handle any incoming call effectively. Simple procedures, including automatic routing of calls to the correct department, can ensure that enquiries are resolved quickly, providing improved service and saving time for both the customer and the salesperson. By going further and integrating a telephony system with other applications, such as Salesforce CRM, staff can use a single screen to manage all incoming and outgoing calls.

This saves time as the sales team can access all customer information from one central source rather than logging onto different systems. Some great ideas here and will be reviewing most with my team to see which ones we feel we want to implement. Atmosphere is so important in a sales room. All very interesting but the bottom line, missed by almost all call centres, is to pay people properly and have fair incentives. Hand in hand with this goes hiring eager beavers in the first place.

Lack of personal experience in selling over the phone for managers is the main drawback in call centres. A very insightful blog. All of them excellent solutions to the problem everyone in inside sales might have faced at one point or the other.

Related Articles. Top tips for increasing telesales conversions. Learn More - Watch a Webinar. Webinar: 5 Ideas To Help Design a Great Digital Experience Thursday 18th Nov - UK Time With the rise of smartphones and the emergence of new channels of contact, call centres are being propelled into the digital space at an increasing speed.

Click Here to Register. It may be worth trying some of these in your contact centre. Here are a few: 1. Implement a Phone-Call Blueprint A key approach for improving outbound telesales productivity is to implement a blueprint strategy. Julie Kerman. Carolyn Blunt. Nicola Millard. Martin Jukes. Richard Kenny. Andrew Harvey. Paul Lane. Andy Philpott. Susannah Richardson. Mark King. Paul Elswood. Shirley Barnes. Neil Picton. Mark Brown. Jonathan Gale.

Originally published on 17th August Recently updated. Related Reports. White Paper: Video in the Contact Centre. Chris Newton 22 Sep at pm. Some excellent ideas here. Thank you. Mark Graham 12 Jan at pm. Tip pay them fair wages. Simon 28 Mar at pm. It really works.

Victor Ramos 24 Jun at pm. Sachin Bhatia 20 May at am. Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Weekly Newsletter. Editors Pick. An Action Plan for Customer Empathy. Unless the prospect is really juicy or something, why would you? Now i know why talking to someone is awesome! Maybe I understand it because I understand it. Suppose it takes time to perfect all this step and for it to be natural and second nature.

Your email address will not be published. These Top 10 Telemarketing Tips are a small part of our comprehensive guide to telemarketing skills which has been developed to help telemarketers and the companies that employ them. Simply fill in your details below to get instant access. Ovie says:. Alan Bradfield says:. Rohit says:. Professional b2b telemarketing is a very effective way to generate sales opportunities and drive revenue.

Good callers are therefore worth their weight in gold. They had to make their very first call in the same way as novices have to start in any role. Almost certainly, they had a positive attitude and high energy levels pre-requisites for success but they had to start at the same point as every other cold-caller.

Below are our Telemarketing for Beginners — 10 quick tips. Clearly, the above are not the only skills or tips needed to turn you from a beginner to a winner. However, if you apply the principles behind these tips, you will improve your chances. And, if you devote the time that these components require, you will see your results improve. GSA helps businesses become more effective in their marketing and business development.

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