What happens if i lose my telstra phone

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Contact us Request a callback Expert Finder Contact us. How do I upgrade or replace my device? Check my plan in the My Telstra app Download or open the My Telstra app Tap on the Services tab and select a service Scroll down and select View or manage your plan for more information Check the plans list below for more information including the returns process.

Important legal rights called consumer guarantees For products you buy from us, you have legal rights known as Consumer Guarantees.

For example, the device turns on and off; functions normally i. You can book a screen replacement via My Telstra, under your eligible service. Your device must be in good working order for the screen to be replaced. Good to know: We usually ship your replacement mobile the next business day after your request is received We ship it to the delivery address you prefer, e. General FAQs. How do you assess the condition of my device? A good working device: Turns on and off Functions normally e.

Back up your device Save your contacts, messages, photos, videos and music to your computer, or you might like to use a cloud service, SD card, or external hard drive. Personal Home.

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Business Home. Office phones. Enterprise Home. Security Secure your business Safeguard your clouds Protect your team Security. Professional Services Telstra Purple. Government Federal State Local Government. Events Telstra Vantage Remixed Events. Self-service Telstra Connect Order Express. Contact us Request a callback Expert Finder Contact us. How it works. Already subscribed? Broken screen? See eligible devices. Get help faster Whether you need to swap or replace your device, we'll get your replacement device to you promptly - usually by the next business day.

Need help overseas? Already subscribed to StayConnected Advanced? Manage your subscription. Submit a request. How do I use this service? Submit a service request You can submit a service request here , via Telstra 24x7 My Account or by calling 13 Password protect your device now. You can view our video on How to secure your Android device for the steps on how to do it. This will save you a lot of trouble if it gets lost or stolen.

Contact us to get in touch with the experts at Telstra Platinum. Whether your service or technology is from Telstra or another provider, our tech experts can help you. Got a one-off problem? Find out more about our no-fix no-fee services. Find out more. More Platinum Articles.

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